INTERNATIONAL ORDERING
How we do it:
Upfront and transparent tax collection
When it comes to international orders, we understand the frustration of unexpected fees and charges upon delivery. That’s why we’ve implemented a transparent tax collection process.
When ordering anything internationally, there are VAT and import duty charges that need to be paid in order for the goods to clear customs. To streamline and bring transparency to this process, we collect these duties up front on international orders, which are labeled as “sales tax” on our website. This exact cost is automatically calculated by our web store on a per country basis, so you will never overpay for these fees.
Because taxes are being collected upfront at checkout, you will not be required to pay additional fees for your pedal to pass through customs. The final price you pay at checkout is the final cost you are responsible for paying.
To learn more about this, please see our international customs notice.
Fast, hassle-free delivery
We ship international orders via DHL Express, which is the fastest international shipping option. Most international orders only spend 3-7 days in transit once leaving our workshop.
As previously mentioned, collecting all import duties and taxes upfront allows your pedal to pass through customs easily and without getting held for additional payment.
Reliable customer support
We employ humans, not robots. Our full-time support staff works on-location alongside production and shipping teams. You can get in touch with a member of our support team and expect a response within 1 business day. If you experience any issues with ordering, shipping, or the pedal itself, our knowledgeable support staff is one email away.
Warranties
Our products are covered by a warranty. Our support team is available to troubleshoot, diagnose potential issues, and find resolutions. If there's any issue covered by your pedal's warranty, we will replace your pedal for free. We use a network of international hubs that allow you to generate prepaid return label at no cost to you.
Why we do it this way.
When working with dealers or retailers, the price of the product is typically higher in order to account for dealer fees. Dealers typically require an additional 30-50% profit which ultimately gets passed on to the customer. Since our company is direct, there are no mark ups and the product is available at the lowest possible price.
In addition to traditional dealer markups, international distributors will also have to pay import duties and taxes, which is another crucial component of the final price you pay when buying through distributors outside of the U.S.
Where do you ship?
With almost half of our pedals shipped outside of the United States, we’re happy to serve customers around the globe every day.
Below are the regions we are currently shipping to:
-
United Kingdom
-
Europe (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland)
-
Australia
-
New Zealand
-
Canada
-
South America
-
Asia
-
Africa
Hologram is a direct-to-consumer company, shipping products to customers all over the world.
We sell directly to customers so that we can provide the best possible price and customer service experience. Because of the high cost of making the cutting-edge hardware that powers pedals like Microcosm and Chroma Console, we feel the best way we can serve our customers is to sell our pedals directly, bypassing the additional cost associated with traditional dealer and distributor networks.
If you're located outside the US, you'll pay the full price up front at checkout, with no surprise import costs or extra hassle. It will arrive swiftly within 3-7 days once it ships.